Lesson 4 of 6

Account takeover and scams: when the customer's account, or the customer, is used

In account takeover, a criminal gains control of a genuine customer's account and borrows or redirects money in that customer's name. In a scam, the customer is deceived and acts personally. This lesson separates the two, shows how accounts are taken over and why codes sent to a phone prove less than they seem, sets out measures that two central banks in the region announced or required, weighs a waiting period with a worked example, and explains what a lender can see when its own customer is being deceived.

Published 30 October 2026