How we work
Three phases, each with its own deliverables. At the end of every phase there is a decision point: you decide whether to move to the next phase.
- Phase 0About 3 months
Research and design
Deliverables
- The end state of the business decided (one of four, then worked back)
- Market and regulatory research
- Current and target operations mapped
- Credit policy and fraud-detection rules
- Operating procedures (SOPs)
- System requirements
Decision point Review the deliverables and decide whether to start Phase 1.
- Phase 1About 3 months
Build
Deliverables
- Underwriting logic implemented
- External data connected (credit bureaus where connected)
- Underwriting workflow
- App, and customer, credit and loan-servicing management
- Management dashboard
Decision point Review the deliverables and decide whether to start Phase 2.
- Phase 2Ongoing operation and improvement
Launch and improve
Deliverables
- Pilot operation and KPI analysis
- Operating manuals
- Roadmap for continuous improvement
Decision point Review the pilot results and decide on scale-up and the improvement roadmap.
Prefer to license the platform only? See two ways to start.
Who runs the business
Your own team runs the business and its operations. T&S provides the platform (TS LMS and related systems) and the ways of operating: credit policy, operating procedures, collections practice and reports.
During launch, the T&S team operates alongside yours, then hands the operation over step by step until your team runs it on its own.
Know-how transfer
What we hand over to your team:
- Operating procedures
- Credit rule settings
- Monitoring indicators
- Incident response procedures
Continuity
- Your data is yours. You can export it at any time in standard formats.
- We hand over the operating know-how and the operating manuals to your team. Your team runs the business.
- The software is provided under licence. Maintenance and updates are provided for the term of the licence.
- In case T&S can no longer provide maintenance, a continuity arrangement provides for the source code to be released through a designated custodian under defined conditions. The details are set out in the contract.