Lesson 7 of 8
Operations and continuity: monitoring, incidents, lending through an outage, and change management
A lending system is judged on the days when something goes wrong. This lesson covers which operations are critical, what to monitor, how lending continues during an outage and is put right afterwards, backups that have actually been restored, and how changes are released without causing the next incident.
Published 2 November 2026 · Listen to this lesson
In this lesson
- Critical operations and tolerance for disruption
- Monitoring: knowing before the customer does
- Lending through an outage
- Backups that have been restored
- Change management