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Complaints about illegal online lenders in Indonesia reach 31,571 this year

Published Data as of IndonesiaRegulationUnsecured
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Key points

Implications

ExecutivesLicensed lenders compete with illegal apps for the same declined or capped borrowers; clear pricing and fast, fair decisions are a defensive asset.
InvestorsIllegal lending is a reputational and regulatory overhang on Indonesian digital credit; expect further conduct supervision of licensed platforms and their collectors.
OperatorsMonitor brand impersonation and look-alike apps, and route customers who report illegal-lender contact to OJK channels quickly.

Facts

Complaints: OJK said on 5 October that it received 35,438 complaints about illegal financial entities from 1 January to 30 September 2026 1, up from 30,328 for January–August 2. Of these, 31,571 concerned illegal online lending 3, up from 26,729 for January–August. 4

Enforcement: OJK's illegal financial activity task force, Satgas PASTI, has stopped 951 illegal online lending sites and apps this year, the same total reported for January–July. 5 Among licensed firms, OJK has imposed 43 market-conduct fines totalling IDR 8.73 bn this year, citing breaches including non-transparency, non-standard advertising and debt-collector conduct 6, and licensed providers have paid IDR 82.96 bn in compensation to consumers. 7

Analysis

Time series: monthly increments derived from OJK's year-to-date totals rose from about 4,600 in August 8 to about 5,100 in September 9, while the published count of illegal lenders stopped has not moved since the January–July figure. 10 Rising complaints alongside a flat shutdown count point to illegal lenders reappearing under new names faster than they are blocked, or to enforcement shifting to channels not captured in the count.

Licensed market: the pressure coincides with weaker repayment in the licensed sector, where the online lending TWP90 rate rose to 4.73% in August 11 on an outstanding book of IDR 106.94 trn. 12 Borrowers turned down or capped by licensed platforms are a natural target market for illegal lenders.

Cross-country: the Philippine SEC, which received 3,315 harassment complaints against unregistered lenders in January to mid-September 2025 13, is now proposing accreditation for collection agencies. Complaint channels and definitions differ, so the counts are not comparable in level, but in both markets unregistered lenders dominate the complaints.

Counterpoints and uncertainties

Complaint counts reflect public awareness and reporting channels as well as actual activity, so a rise may partly reflect better reporting. The monthly figures are T&S differences of cumulative totals with slightly different cut-off dates, and OJK's release gives no cut-off date for the shutdown count.

Key figures

  1. Complaints to OJK about illegal financial entities, year to date: 35,438 (up from 30,328 for January–August). Complaints received by OJK about illegal financial entities (online lending, investment, pawn). Indonesia, 1 January–30 September 2026. Basis date: 30 Sep 2026. Source: Katadata: OJK catat 35 ribu pengaduan keuangan ilegal pada 2026 (2026-10-06, citing OJK press release of 2026-10-05)
  2. Complaints to OJK about illegal financial entities, year to date: 30,328. Complaints received by OJK about illegal financial entities (online lending, investment, pawn). Indonesia, 1 January–31 August 2026. Basis date: 31 Aug 2026. Source: Kontan: Satgas PASTI stop 951 entitas pinjol ilegal dan 242 investasi ilegal per Agustus 2026 (2026-09-08)
  3. Complaints to OJK about illegal online lenders, year to date: 31,571 (up from 26,729 for January–August). Complaints received by OJK about illegal online lending (pinjol ilegal). Indonesia, 1 January–30 September 2026. Basis date: 30 Sep 2026. Source: Katadata: OJK catat 35 ribu pengaduan keuangan ilegal pada 2026 (2026-10-06, citing OJK press release of 2026-10-05)
  4. Complaints to OJK about illegal online lenders, year to date: 26,729. Complaints received by OJK about illegal online lending. Indonesia, 1 January–31 August 2026. Basis date: 31 Aug 2026. Source: Kontan: Satgas PASTI stop 951 entitas pinjol ilegal dan 242 investasi ilegal per Agustus 2026 (2026-09-08)
  5. Illegal online lending entities stopped by Satgas PASTI in 2026: 951 (the same total reported for January–July)
    Kontan reports the same 951 for January–August and Pasardana for January–July; the October release gives no cut-off date for this count.
    . Illegal online lending sites and apps stopped by OJK's illegal financial activity task force (Satgas PASTI), cumulative in 2026. Indonesia, 2026 year to date. Basis date: 30 Sep 2026. Source: Katadata: OJK catat 35 ribu pengaduan keuangan ilegal pada 2026 (2026-10-06, citing OJK press release of 2026-10-05)
  6. OJK market-conduct fines, 2026 year to date: IDR 8.73 bn. Total of 43 fines imposed by OJK for market-conduct breaches including non-transparency, non-standard advertising and debt-collector conduct. Indonesia, licensed financial service providers, to 30 September 2026. Basis date: 30 Sep 2026. Source: Katadata: OJK catat 35 ribu pengaduan keuangan ilegal pada 2026 (2026-10-06, citing OJK press release of 2026-10-05)
  7. Compensation paid to consumers by financial firms after OJK action: IDR 82.96 bn. Compensation paid to consumers by 157 licensed financial service providers following OJK consumer-protection action. Indonesia, 2026 to 13 September. Basis date: 13 Sep 2026. Source: Katadata: OJK catat 35 ribu pengaduan keuangan ilegal pada 2026 (2026-10-06, citing OJK press release of 2026-10-05)
  8. New complaints about illegal financial entities in August (T&S calculation): about 4,600
    Difference of two cumulative figures; the earlier total is dated 30 July, so the interval is one day longer than a calendar month.
    . T&S calculation: difference between OJK year-to-date totals at end-August and 30 July. Indonesia, August 2026. Basis date: 31 Aug 2026. Source: Kontan: Satgas PASTI stop 951 entitas pinjol ilegal dan 242 investasi ilegal per Agustus 2026 (2026-09-08)
  9. New complaints about illegal financial entities in September (T&S calculation): about 5,100 (vs about 4,600 in August). T&S calculation: difference between OJK year-to-date totals at end-September and end-August. Indonesia, September 2026. Basis date: 30 Sep 2026. Source: Katadata: OJK catat 35 ribu pengaduan keuangan ilegal pada 2026 (2026-10-06, citing OJK press release of 2026-10-05)
  10. Complaints to OJK about illegal financial entities, year to date: 25,729. Complaints received by OJK about illegal financial entities. Indonesia, January to 30 July 2026. Basis date: 30 Jul 2026. Source: Pasardana: Sepanjang Januari–Juli 2026, OJK tutup 951 pinjol ilegal (2026-08-05)
  11. Online lending TWP90 (90+ day arrears): 4.73% (up from 4.32% in July). Share of outstanding loans more than ninety days past due, industry-wide (OJK TWP90). Licensed online lending (pindar / P2P) platforms. Basis date: 31 Aug 2026. Source: OJK: Siaran Pers RDKB September 2026 (SP 185/OJK/DKPU/X/2026, 2026-10-05)
  12. Online lending (pindar) outstanding: IDR 106.94 trn (up from IDR 105.63 trn at end-July). Outstanding loans of licensed peer-to-peer lending platforms. Licensed online lending (pindar / P2P) platforms. Basis date: 31 Aug 2026. Source: Infobanknews: OJK catat pembiayaan pindar Rp106,94 T pada Agustus 2026 (2026-10-05)
  13. SEC complaints over debt-collector harassment by unregistered lenders: 3,315. Complaints received by the SEC against unregistered lenders over debt-collector harassment, as stated by an SEC commissioner at a Senate hearing. Philippines, January to 15 September 2025. Basis date: 15 Sep 2025. Source: Fintech News Philippines: SEC Proposes Accreditation for Third-Party Debt Collection Agencies (2026-10-05)

Sources

  1. OJK: Siaran Pers RDKB September 2026 (2026-10-05)primary
  2. Katadata: OJK catat 35 ribu pengaduan keuangan ilegal pada 2026 (2026-10-06)
  3. Suara: OJK terima 35.438 pengaduan keuangan ilegal, terbanyak dari pinjol nakal (2026-10-06)
  4. Kontan: Satgas PASTI stop 951 entitas pinjol ilegal per Agustus 2026 (2026-09-08)
  5. Pasardana: Sepanjang Januari–Juli 2026, OJK tutup 951 pinjol ilegal (2026-08-05)
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A Japanese version of this article is available: 日本語版

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