Vendor survey: 83% in Singapore trust AI loan comparison, 49% accept AI applying

Implications

Facts

Fintech News Singapore reported on 22 September 2026 on Experian's report 'AI in Risk: The Rise of Agentic Commerce' (research by Forrester Consulting). The survey covered 6,247 across 13 markets people, including 482 digitally active consumers with credit in Singapore. The fieldwork period was not stated (source: Fintech News Singapore). ¹ In Singapore, 83% said they trust AI to compare loans and 49% would let an AI agent apply for credit on their behalf. 37% would give AI no discretion over applications, 36% would allow it only after their own approval, and 27% would allow conditional or full autonomy. 82% were concerned about manipulation or impersonation by criminals, highest of the thirteen markets surveyed (source: same). ²

Analysis

The breakdown suggests a line between delegating comparison (information gathering) to AI and keeping control of the application itself; the gap between 83% and 27% illustrates it. Singapore's highest concern about impersonation is consistent with scams having become a social issue there. If applications via AI agents grow, rate and fee comparison will become easier and price competition will intensify, while new procedures will be needed to confirm that an application reflects the borrower's own intent.

Counterpoints and uncertainties

The survey was commissioned by a credit bureau on a topic tied to demand for its own services, so question design and presentation may include promotional aims. The Singapore sample of 482 is small and limited to 'digitally active consumers with credit', so it does not represent the population. Responses are intentions and may not match behaviour.